Prior to goods being returned, whether for repairs, replacement or refund - a "Returns Authorisation Number" must be issued.

To get the "RAN" ID the Customer has to contact the Customer Service office at phone number 0906-7530226 (Premium rate number - cost 75p per minute), available 9am-5pm, Monday to Friday, or has to send an e-mail at

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Any appliance shall be returned with the original ticket/receipt of purchase inside the package.

The domestic appliances to be repaired will be collected at Lavorwash GB expenses. If the repair is under guarantee the appliance will be shipped at Lavorwash GB account otherwise the collection and shipment costs will be charged to the Customer togheter with the cost of repair, labour and spares. 

Items sent without a valid returns authorisation number, cannot be accepted and the item will be returned to the sender. This is to ensure that goods can be tracked accurately without loss or unnecessary delay.

Your carriage charges are not refundable and you should choose a suitably packed, insured and traceable carriage method.

Goods must be returned within 7 days of authorisation.

If an item is damaged upon arrival, (notification required and delivery not signed as damaged) collection will be arranged by Lavorwash GB Ltd. and a subsequent replacement will be provided once the damaged item has been returned.

Right to Cancel

You may cancel your order subject to the following conditions:

You have 7 days to cancel the order from the day after the date of receipt of your goods.

The cancellation notice from you must be in writing by recorded mail or fax or Email with a return-receipt obtained and it must be dated and sent to our correct business address, fax number or Email address.

A returns number must be obtained before returning the goods.

The goods must be returned to the address shown at the bottom of the website. If the goods are not new and unused then a restocking fee may apply dependant upon any damage or loss to product/ packaging.

Goods must be returned at your own cost and risk - please insure the goods and ensure a signature is obtained for the goods on arrival at our premises.

During the period prior to official receipt by Lavorwash GB of the goods being returned, the customer must look after the goods and ensure they are insured at their own cost.

We will re-imburse you the relevant amount within 30 days of the goods being received by us. Refunds will be made to the original credit/ charge/debit card if payment was made by card or cheques written to the original person/ company who issued the original cheque as applicable.

Damages in Transit

Goods damaged in transit MUST BE SIGNED FOR AS "DAMAGED GOODS" on the Carriers note.
Faulty or Missing Goods MUST BE REPORTED WITHIN 3 DAYS OF DELIVERY.
We cannot accept responsibility for damaged or missing parts if the procedure is not followed.

Refunds

Under distance selling regulations you have a 7 day cooling off period for returning goods.
As soon as the goods are used you will be deemed to have accepted the goods and therefore will not be returnable.

Items purchased in error will have to be returned at the customers expense, the product must be unused, complete with all original packaging and in a condition that is re-saleable.

A fee of 20% of the purchase price (minimum £10) will be charged for items purchased in error to cover the initial cost of postage & packaging.

Business to Business transactions do not apply under distance selling regulations.

Guarantee

All machinery products carry a 12 Month Back To Base Guarantee against manufacturing defects unless stated otherwise.

Accessories, optionals and Wear & Tear Items (i.e. Valves, Seals, Bearings, O'Rings, rubber components, etc.) are not covered by the Guarantee.

For the appliances equipped with Engine (like Thermic Pressure Washers), the warranty is provided by the retrospective manufacturer. Honda, Briggs & Stratton and Lombardini use authorised repair centres throughout the Country. It is the customers responsibility to take their own faulty items to the local repair centre. Where a back to base repair is offered, it is the customers responsibility to arrange for the faulty item to be returned to the manufacturers repair centre. All costs involving returned or transported items are the responsibility of the customer and Lavorwash GB Ltd. will be liable for any costs involved or any claim for loss of income or loss of any other kind.

Any item classed as Domestic but used for commercial purposes or in commercial premises will invalidate any warranty. Domestic items delivered to commercial premises or to a company address will be classed as being used for commercial purposes even if this is not the intended place of use.

Items used for hire or loan are not guaranteed.

Goods Suitability

It is your responsibility to ensure that the correct goods and correct model are ordered for your purpose. If you have a specific requirement, and your chosen machine does not actually state that it is designed for this purpose, then it probably will not be compatible for this usage. Therefore if you purchase a machine without written confirmation from Lavorwash GB Ltd., we cannot be held reponsible if your purchase does not meet the requirements that you intend to use the machine for. Remember once the machine is used, it cannot be re-sold as a new product and therefore, cannot be accepted back for a refund. 

Online Images of Products & Specs

Due to constant design and development to improve products, some product images and specs that feature on the Lavorwash GB Ltd. website, may vary slightly from that of the actual product delivered.